Terms of Service

These Terms of Service ("Terms") govern your use of Ember TV, a film rental and streaming platform operated by Regent Media Group, LLC.

By creating an account or using Ember TV, you agree to these Terms.

1. Eligibility

You must be 18 years or older to create an account or use Ember TV.

2. Account Responsibilities

You agree to:

• Provide accurate information
• Keep your login credentials secure
• Notify us of any unauthorized access
• Not allow others to use your account

You are responsible for all activity conducted under your account.

3. Rentals & Access Window

• Films on Ember TV are available for rental only, not purchase.
• You have 30 days from successful payment to start watching a rental. A rental not started within 30 days expires unwatched.
• The first time the film plays, on any device, your 48-hour access begins. It runs for the full 48 hours even if that goes past the 30 days.
• After 48 hours, access expires automatically.
• To watch again, you must rent the film again.

4. Public Screening Licenses

A Public Screening License lets a parish, school, ministry, business or other group show a film to an audience. These terms apply to every screening license, including custom and special licenses and screenings booked with a Season Pass or Multi-Site Pass, in addition to the rest of these Terms.

What the license allows

• One public showing of the licensed film, on the screening date and at the venue entered when booking, to an audience no larger than the licensed size.
• Screenings in the United States, unless we agree otherwise in writing for a particular license.
• Charging admission, selling tickets, taking donations or selling concessions. We encourage groups to use a screening to cover the license fee and raise money for their parish, school or ministry. You keep what you raise, and you are responsible for any taxes, permits or rules that apply to your fundraising (for example raffle rules or your diocese's policies).
• Promoting the screening with the film's title, poster art, description and trailer as shown on Ember TV, without altering them or suggesting the filmmakers endorse your event.

How the film is shown

• The film streams through Ember TV, on our website or the Ember TV apps for Apple TV, Roku and Fire TV, signed in to the account that bought the license. It cannot be downloaded.
• The film can be played all day the day before the screening (for a test run), the screening day and the day after, in the venue's time zone. Access ends automatically after that.
• The film must be shown in full and unaltered, including its credits.
• You are responsible for your equipment, internet connection and venue. We recommend a test in the room the day before.

What the license does not allow

• More than one showing, a different date or venue, or a larger audience than licensed. Each additional showing needs its own license.
• Recording, copying or screen-capturing the film, or showing excerpts outside the screening.
• Livestreaming or broadcasting the film online, by video call or to any audience outside the venue.
• Transferring or reselling the license to another person or group. (A Multi-Site Pass buyer may give its codes to the locations they are meant for; see below.)
• Sharing the license's backup viewing link with anyone else. It is for the event coordinator only.

Audience size and changes

• Count everyone who attends, including volunteers. If more people may come than your license covers, contact us before the screening to upgrade it; you pay the difference between the two sizes.
• If more people attended than your license covered, contact us after the event and we will upgrade it for the difference.
• To change the date or venue, contact us before the access window opens. We will do our best to help but cannot guarantee a change.
• Audiences above our largest size need a custom license. Custom and special licenses are quoted by us and billed by invoice; they become active once the invoice is paid.

Cancellations and refunds

• A license bought on its own can be cancelled for a full refund until the access window opens (the day before your screening date). After that the license fee is non-refundable. Screenings booked with a pass follow the pass rules below.
• If a problem on our side stops the film playing during your access window, contact us and we will reschedule your screening at no cost or refund the license fee.

Season Passes and Multi-Site Passes

Some films offer passes: several screening licenses bought in one payment. Each screening booked with a pass is its own license under these terms.

• A Season Pass covers a set number of dates at the one venue named when it was bought. Only the account that bought it can book its dates.
• A Multi-Site Pass comes with one code per screening. The buyer may give each code to a location, such as a parish, school or group. The location books its own date and venue with its own Ember TV account and holds that screening's license. Codes may be given away but not sold.
• Each code books one screening, once, for up to the audience size of the pass. A larger audience needs an upgrade, as above.
• A pass must be used by the use-by date shown on it, normally 12 months after purchase. Codes not used by then expire.
• Passes are non-refundable once bought, in whole or in part, including for screenings that are never booked.
• A screening booked with a pass can be cancelled by the location that booked it or by the pass buyer until its access window opens (the day before the screening date), unless an audience upgrade has been added to it; for those, contact us. Its license then ends and its code stops working. While the pass is still active and within its use-by date, a new code is added to the pass in its place, with the same use-by date; a pass that has ended or been refunded gets no new code. No money is refunded. Once the access window opens, a screening booked with a pass can no longer be cancelled.
• When one of them cancels, we tell the other by email. A pass buyer is responsible for the codes they share and the cancellations they make.
• If a pass is refunded or its payment is disputed, its unused codes stop working. Screenings already booked keep their licenses.

Your license certificate

After payment, or once you book with a pass code, you receive a license certificate, also available under My Rentals. Keep it for your records; it shows the film, date, venue and licensed audience size.

We may end a license, without refund, if these terms are broken, for example by recording or livestreaming the film.

5. Payment & Billing

• All payments are processed securely through Stripe.
• We do not store any payment card information.
• Prices are displayed before checkout.
• Taxes may apply depending on your location.

Rental refunds

Within 48 hours of purchase, and as long as you have not started watching it, you can cancel a rental from My Rentals for a full refund. The rental ends straight away.

Otherwise, rentals are final once purchased, except where the law requires otherwise. We will refund a rental if:

• a problem on our side stops the film playing, and we cannot fix it within your 48-hour access window;
• you were charged more than once for the same rental; or
• you rented the wrong film by mistake and have not started watching it.

To ask for a refund, email support@emberstreaming.com. Refunds go back to the original payment method.

6. Video Playback

• Films are streamed through a third-party media player and content delivery network.
• Playback quality may vary depending on your internet connection.
• You may not download, copy, screen-record, or redistribute any film content.

7. User Conduct

You may not:

• Bypass rental restrictions or access expired rentals
• Show films publicly, except under a Public Screening License (Section 4), or redistribute content
• Attempt to reverse-engineer, scrape, or manipulate the platform
• Interfere with platform security
• Upload harmful code

Violation may result in account termination.

8. Intellectual Property

All films, artwork, text, images, software, and branding on Ember TV are protected by copyrights, trademarks, and other intellectual property laws.

You receive a limited, non-exclusive, non-transferable license to stream rented films for personal use only. Public showings are covered only by a Public Screening License (Section 4).

9. Data & Privacy

Your use of Ember TV is governed by our Privacy Policy.

10. Availability & Downtime

We strive for uninterrupted service, but we do not guarantee:

• Continuous availability
• Error-free performance
• Perfect video playback

Scheduled maintenance or unexpected outages may occur.

11. Termination

We may suspend or terminate your account if:

• You violate these Terms
• You engage in fraudulent or harmful activity
• You misuse the platform or rental system

You may delete your account at any time from your Account page. Deleting it ends any active rentals, which are not refunded. If you hold a screening license that hasn't finished, or a license request or invoice that is still open, contact us to settle it first.

12. Disclaimer of Warranties

Ember TV is provided "as is" and "as available."

We make no warranties regarding:

• Accuracy
• Reliability
• Availability
• Fitness for a particular purpose

13. Limitation of Liability

To the fullest extent permitted by law, Regent Media Group is not liable for:

• Lost profits
• Data loss
• Business interruption
• Indirect or consequential damages

Our total liability shall not exceed the amount you paid for rentals and screening licenses in the previous 12 months.

14. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

15. Changes to Terms

We may update these Terms.

Continued use of Ember TV constitutes acceptance of updated Terms.

16. Contact

support@emberstreaming.com