Privacy Policy

Regent Media Group, LLC ("Regent Media Group," "we," "our," or "us") operates Ember TV, a film rental and streaming platform. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use Ember TV.

By creating an account on Ember TV or using the platform, you agree to the practices described in this Privacy Policy.

1. Company Information

Regent Media Group, LLC

Email: support@emberstreaming.com

2. Information We Collect

We collect only the minimum necessary information to operate Ember TV.

2.1 Information You Provide

When you create an account, we collect:

• Name
• Email address
• Password (securely hashed and never stored in plain text)

2.2 Payment Information

We do not collect or store your payment card details. All payment information is processed and stored securely by Stripe, a PCI-compliant third-party service.

We may store non-sensitive Stripe identifiers such as:

• Stripe customer ID
• Payment intent or transaction ID
• Rental metadata (e.g., amount paid, net revenue from Stripe)

2.3 Rental Activity

We track information related to your rental activity, such as:

• Rental timestamps (purchase date, first play and expiration)
• Rental counts
• Transaction metadata from Stripe (gross and net amounts)

This information is used to provide access to rented films and to display administrative analytics.

2.4 Video Playback

We use a third-party media player and content delivery network (Bunny.net). This provider may collect limited playback analytics, device information, and viewing data in accordance with its own privacy policy.

We record playback sessions (which device started a rented film and the resume position) so you can pick up where you left off across devices. We do not collect detailed playback analytics beyond what the media player provides.

2.5 Automatically Collected Data

We use Google Analytics to understand how visitors find and use our website, such as which pages are viewed, how visitors arrived (for example, from a search or a link in an email), and general device, browser and approximate location information. Google Analytics sets its own cookies to do this. We do not send Google your name, email address, payment details or rental history, and we do not use Google Analytics for advertising. You can opt out with Google's browser add-on attools.google.com/dlpage/gaoptoutor by blocking cookies in your browser. Google's use of this data is described atpolicies.google.com/technologies/partner-sites.

Ember TV does not use advertising cookies or sell data to advertisers.

We also use strictly necessary cookies to keep you signed in. Standard server logs may capture:

• IP address
• Browser type
• Timestamp of requests

This is used solely for security and site integrity.

2.6 Support Chat

Our websites offer a support chat, Embry, that answers questions from our help center. Embry is an automated assistant powered by Anthropic's Claude. The messages you type, and the address of the page you are on, are sent to Anthropic to generate each answer. Anthropic does not use them to train its models. We do not store chat conversations. To limit abuse, we keep a one-way hash of your IP address for two days. If you ask the chat to contact our team, we email your name, email address, message and the chat so far to our support inbox, and keep that email to answer you. When the chat can't answer a question, we also keep the question, without your name, email address or other contact details, for up to a year, so we can add an answer for the next person who asks. Please don't share payment details or passwords in the chat.

3. How We Use Your Information

We use your information for the following purposes:

• To create and maintain your Ember TV account
• To process rental payments through Stripe
• To provide you access to purchased film rentals
• To send transactional emails (receipts, confirmations, password resets, rental expiration notifications)
• To send news about new films, screenings and Ember TV. New accounts receive it from sign-up; you can unsubscribe at any time from the link in any news email or on your Account page
• To generate rental performance analytics for film producers (aggregate rental counts and revenue only)
• To comply with legal obligations
• To maintain the security and function of our platform

4. How We Share Your Information

We value your privacy. We do not sell or rent your personal information.

We only share limited information with:

4.1 Film Producers

Producers receive:

• Total rental counts
• Total revenue generated

They do not receive:

• User names
• Email addresses
• Rental histories
• Any personal information

4.2 Service Providers

We share information with trusted third parties who help us operate Ember TV, including:

• Stripe (payment processing)
• Bunny.net (video hosting and playback)
• Google Analytics (website usage statistics)
• Resend (account, purchase and news emails: your email address and first name)
• Anthropic (the support chat: the messages you type in it, to answer them)
• Infrastructure providers (hosting, database, security)

These third parties only receive the information necessary to perform their services.

4.3 Legal Requirements

We may disclose information if required to:

• Comply with a law or legal process
• Protect our rights or property
• Prevent fraud or security threats

5. Age Requirement

Ember TV is intended for users 18 years of age or older. We do not knowingly collect information from individuals under 18. If we discover such information, we will delete it immediately.

6. Data Retention

We retain your information only as long as it is necessary to:

• Maintain your account
• Provide access to your rentals
• Fulfill legal or accounting obligations

If you delete your account:

• Your account and associated personal data (your profile, viewing history and saved progress) are deleted immediately, and you are removed from our mailing list
• Saved payment cards are removed from our payment processor
• We keep records of past payments (the film, amount and date), without your name or email, for our accounts and revenue reporting; our payment processor, Stripe, keeps its own records of those payments as the law requires
• We retain minimal system logs for security purposes

We do not provide data exports because we collect only basic account info and rental history. This limited data does not require replication outside your dashboard.

7. Your Rights

You may:

• Access your account information
• Update your information at any time
• Delete your account and associated personal data at any time, from your Account page
• Ask us to delete it for you by emailing support@emberstreaming.com
• Opt out of marketing emails, from the link in any of them or on your Account page

8. Security Measures

We take security seriously. We use:

• Encrypted databases
• Secure password hashing (e.g., bcrypt)
• HTTPS across the entire site
• PCI-compliant payment processing through Stripe
• Regular monitoring for suspicious activity

No system is 100% secure, but we implement industry-standard safeguards to protect your data.

9. Data Storage & International Access

Ember TV is currently intended for users in the United States only.

Your data is stored on servers located within the United States.

10. Changes to This Policy

We may update this Privacy Policy periodically.

If changes are material, we will notify users via email or an in-app notice.

11. Contact Us

For questions, concerns, or deletion requests: support@emberstreaming.com